UX Design & Optimization

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Design That Thinks Like Your Users Do

A beautiful website is meaningless if people can’t figure out how to use it. That’s where UX (User Experience) design comes in. It’s about making your site easy to navigate, effortless to understand, and intuitive from the first click to the last. When users feel confident on your site, they’re more likely to stick around, trust your brand, and take action.

Why UX Design Matters

User experience isn’t just a buzzword—it directly impacts your bottom line. If users get confused, frustrated, or overwhelmed, they leave. That increases your bounce rate, lowers conversions, and sends negative signals to search engines.

Good UX means:

  • Visitors can find what they need without thinking
  • Calls-to-action are obvious and compelling
  • The site feels fast, fluid, and reliable—especially on mobile
  • Every interaction builds trust and momentum

Whether you’re trying to get more leads, sell more products, or reduce support requests, UX optimization is the lever that makes everything else work better.

What I Offer in UX Design & Optimization

I don’t just guess what looks good—I follow real usability principles and data-backed design patterns to improve how your site performs. My UX process includes:

  • UX Audits – I evaluate your site’s structure, navigation, mobile layout, and flow to identify usability roadblocks.
  • Wireframing & Prototyping – Visual layouts to test structure and user flow before development begins.
  • Conversion Path Analysis – I examine how visitors move through your site and refine the paths that lead to conversions.
  • Mobile UX Optimization – I ensure your site functions perfectly on phones and tablets—where most traffic happens.
  • Accessibility Improvements – I make your site more usable for everyone, including people with visual or motor impairments.

UX + SEO = Better Rankings and Engagement

User experience is now a ranking factor. Google’s Core Web Vitals measure things like loading speed, visual stability, and interaction delay—all of which relate directly to UX. A better experience means longer visits, more engagement, and higher rankings.

That’s why I build sites with:

  • Simplified navigation and menu structures
  • Consistent, accessible design systems
  • Fast, mobile-first page layouts
  • Readable content with strong visual hierarchy

Who I Work With

I help small businesses, coaches, creative professionals, and service-based companies that want more than just a nice-looking website. Whether you’ve got an outdated site or a shiny new one that isn’t converting, I’ll improve your UX and make your site work harder.

Why Hire Me for UX?

I’ve been designing websites since 2007 and I understand both the creative and technical sides. I don’t just make things pretty—I design with purpose. Every section, layout, and flow is built around the question: *”What do users need to feel confident and take action?”*

  • 17+ years of UX + front-end experience
  • Focused on real-world usability and mobile-first best practices
  • Strong foundation in SEO, CRO, and accessibility
  • Custom-built themes—no bloated templates or builder hacks

Let’s Fix What’s Holding Your Website Back

If your site feels clunky, confusing, or underperforming, I’ll help you pinpoint what’s wrong and turn it into something that feels effortless for users—and profitable for you. UX design isn’t just about design—it’s about business outcomes. Let’s make every click count.

Ready to Get Started?

Fill out the form below and I’ll be in touch with a quote.

Jon Ward, Owner of CCS

Jon Ward, Owner of CCS

“We’re getting more calls, more work”

Back in my day, all you needed was a handshake and a business card. But things have changed, and I was falling behind. Since I started working with Chris and using his Local Hero package, my business has a real presence online. We’re getting more calls, more work, and I don’t have to worry about any of the tech stuff. Chris has brought me into the 21st century, and business has never been better!

Rich Lettorale, Owner of NJ Specialists Inc.

Rich Lettorale, Owner of NJ Specialists Inc.

“we’re ranking higher on Google”

Before I started working with Chris, I was handling everything myself—training clients, managing the website, keeping up with social media. It was a nightmare! Now that Chris handles all the digital side with his Local Hero package, I’ve got more time to focus on my clients and growing the business. The website looks sharp, we’re ranking higher on Google, and the inquiries just keep rolling in. Honestly, I didn’t think it’d make this much difference, but I’m well chuffed with the results!

Gary Pettengell, Owner of Gary The Trainer

Gary Pettengell, Owner of Gary The Trainer

Frequently Asked Questions

Explore the FAQ section for clear, concise answers to common questions about services, process, and getting started. Whether you're planning a project or just curious, this is your go-to resource for quick insights and confident next steps.

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What if I’ve tried other solutions and nothing has worked?

More Clients. More Calls. More Leads.

I help businesses get more customers within driving distance of their location. Or, help businesses find customers within their catchment area. Having an awesome, fast, mobile-friendly website is only one part of a multi part plan. Through Local SEO marketing and content creation, I help businesses get more leads and drive traffic to your site.

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